Returns & Refund Policy

At Slush Direct, we prioritize food safety and quality; therefore, we can only accept returns on unopened, sealed consumables and non-perishable equipment within 30 days of delivery. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Verify that your items are unopened, within the 30-day window, and not classified as perishable syrups or powders that have been unsealed.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging

  Carefully pack the items in their original shipping box, ensuring the RMA number is clearly written on the outside to prevent processing delays.

• 4.
  Ship and Refund

  Send the package to our distribution center; once inspected and approved, your refund will be processed back to your original payment method within 5-7 business days.